Most importantly for economy passengers, the window and aisle seats will be one centimetre wider than those on the airline’s current international Airbus fleet, with the middle seat three centimetres wider ensuring a better sense of personal space across the row.
The design also features a new seat cover which customer testing has demonstrated delivers superior comfort levels for longer.
Air New Zealand General Manager Customer Experience Anita Hawthorne says the design of the new seat was customer-led with the airline and Acro keen to address key areas of customer feedback and further improve the inflight experience.
“The slightly wider middle seat helps balance out the fact that window and aisle seat customers enjoy a greater sense of space. We currently have many customers who state a preference for window or aisle seats and it’s possible the new design may see the middle seat get a boost in popularity.
“We have a long history of innovating and of thinking outside the box for solutions so we were fortunate to work alongside a like-minded partner such as Acro. We believe what we’ve co-designed is not only practical from an operational perspective but importantly a more comfortable and spacious experience for our customers,” says Ms Hawthorne.
Air New Zealand has 13 Airbus A320neo aircraft on order to replace its current A320 fleet. The airline will receive a combination of A320neo and A321neo.
(Source: Air New Zealand 05 April 2017)