Your safety is our priority. COVID-19 Measures

Blue Lagoon Cruises Extends the Suspension of our Operations to 31 October 2021

Blue Lagoon Cruises regrets that due to the current situation in Fiji we see the need to further extend the suspension of operations through to 31 October 2021 as it appears that travel to Fiji is unlikely to resume prior to November 2021.

Should any announcements be made regarding Fiji re-opening their international borders prior to this then we will certainly revise our dates of operation and send out schedules accordingly.  We will review the ability to operate or further suspend our services from 01 November by mid-October.

We kindly request that you make contact with any guests booked to travel up to 31 October 2021 and advise them of this extended travel restriction and the revised suspension of our services.

For our guests travelling from 01 June 2020 to 31 October 2021

  • Funds currently held for any guests who were due to travel between 01 June 2020 and 31 October 2021 will be held in credit for travel any time up until 31 March 2023. All booking conditions and rates will be honored as at the time of the original booking confirmation and receipt of payment.  Confirmation of new travel dates will be subject to availability.
  • Guests who have booked a cruise under the promotional code ADV25-BLC (or any other non-refundable promotional rate) are advised at the time of confirmation of these being non-refundable promotional rates. All funds received will be held in credit for guests to use on any scheduled departure through to 31 March 2023.  Confirmations of new travel dates will be subject to availability.  All bookings and rates will be honoured as at the time of the original booking confirmation and receipt of payment.

Cancellation Fees: For all bookings other than those made on any Non-Refundable Cruise Fares
7 Day Change of Mind Guarantee:        New bookings may be cancelled, however, refunds will only be granted should written cancellation advice be received strictly within 7 days from the original date of purchase

  • 31 days or more prior to departure    Forfeit 10% deposit (unless transferring date)
  • 30 to 15 days prior to departure        Forfeit 60% of the applicable fare
  • 0 to 14 days prior to departure          Forfeit 100% of the applicable fare

To discuss options to cancel a booking that was made prior to 01 April 2020 and has already been deferred (except those on a non-refundable cruise fare) please contact our reservations team via email;

Temporary Relaxation of our Payment Policy for all travel from 01 June 2021
To provide more flexibility in these uncertain times, we have introduced the following changes to our terms and conditions for any guests holding bookings made prior to today’s announcement.
Payment: Full Payment is now due strictly 30 days prior to the guests’ new confirmed departure date (unless purchased on a “book now / travel later” non-refundable special for which payment was required at the time of booking).  

Making Changes to Your Booking – No Change Fees
If you have already selected and booked a date for your cruise, or we are holding an Open Dated Travel Credit for your booking, you are able to make unlimited changes to your cruise departure date and one (1) change to the guests’ booking name(s), provided the changes are made within 14 days prior to travel with Blue Lagoon Cruises. Any change of date or changes to a guest name(s) must be made in writing to quoting the original booking reference and guest name(s) provided at the time of booking.  New dates will be confirmed subject to availability.

Peace of Mind Guarantee – For All New Bookings Made From 01 May 2021
For your peace of mind, we will offer you a full refund or a future travel credit if any of the following circumstances apply within 30 days from your confirmed departure date*: 

  1. Local authorities within customers’ home country or state do not allow outbound travel internationally, cruise travel or Fiji closes its borders within 30 days of the customers’ confirmed departure date. Local Authorities are restricted to State Governments, Federal Governments, and organisations or departments. E.g. Department of Foreign Affairs and Trade (DFAT).
  2. Customers are required to travel to a hotspot location en route to Fiji / via any stopover point that is part of your itinerary/flight path (hotspot locations as defined by the WHO). Only applicable if no other route is deemed safe to travel^ (e.g. If Hong Kong is a hot spot, but customers are still able to travel safely via Dubai, then this clause no longer applies).
  3. Customers are required to quarantine in either Fiji and/or your country of residence/nation of origin or en route at any stopover point that is part of your itinerary/flight path. Only applicable if no other route is available for you to travel^ via (e.g. If Hong Kong requires quarantining prior to continuing your journey, but Dubai does not, then this clause no longer applies) Costs relating to quarantine are the responsibility of the traveler. *Click here for full terms and conditions for this policy.

Vinaka from The Team at Blue Lagoon Cruises

Ph: +679 999 5512 / Email

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