Blue Lagoon Cruises Fiji Extends Suspension of all Operations to 30 June 2020

Blue Lagoon Cruises has made the decision to extend the temporary suspension of our operations through to 30 June 2020. It has become clear that travel from key source markets to Fiji is unlikely to resume until 01 July 2020 at the earliest.

We will review our ability to operate services again from 01 July 2020 closer to this date or in line with any changes to international border restrictions and/or airline schedules.

We request that you kindly make contact with any customers travelling up to 30 June 2020 and advise them of this extended travel restriction and the revised suspension of our services.

Options for our customers

• Funds currently held for any customers who were due to travel in June 2020 and are now affected by this suspension can be held in credit and will be available for customers to use in full for travel any time up until 30 June 2022.  Should customers choose this option then Blue Lagoon Cruises will provide a FJ$200 per cabin onboard Bar & Spa Credit as well as a full day Malamala Beach Club Day Pass for two valued at FJ$338. That is over FJ$500 in value add offers and our way of saying “Vinaka” for deferring travel rather than cancelling.

• Should customers wish to cancel their booking in full then Blue Lagoon Cruises will offer a full refund less a 10% Cancellation Fee.

• Any other prebooked guests who are confirmed to travel with us on any Blue Lagoon Cruises departure for the remainder of  2020 or across the first half 2021 can choose to postpone their cruise at any time up until 72 hours prior to departure without incurring any amendment fees. Bookings will still be invoiced as per the departure date confirmed at time of the original booking however guests will be able to amend their departure date an unlimited amount of times for travel up to and including departures to 30 June 2022. Date changes will of course be confirmed subject to availability.

• In addition to this, any customer who books a Blue Lagoon Cruise between now and 30 June 2020 for travel at any time, will also be able to postpone their cruise up to 72 hours before departure, without incurring any amendment fees. They too will be able to defer their travel up until and including departures through until 30 June 2022 subject to availability.

Temporary Relaxation of Payment and Cancellation Policy for Travel 01 July – 31 December 2020
In order to provide more flexibility in these uncertain times, we will be introducing the following changes to our terms and conditions for our customers travelling until 31 December 2020.
Payment

• Full Payment is now due 30 days prior to departure (was 60 days)

Cancellation Fees:

• 7 Day Change of Mind Guarantee:        Bookings may be cancelled with a full refund given provided that cancellation occurs strictly within 7 days from the date of original purchase
• More than 31 days prior to departure     Forfeit 10% deposit (unless transferring date)
• 30 to 15 days prior to departure             Forfeit 60% of applicable fare
• 0 to 14 days prior to departure               Forfeit 100% of applicable fare

Should guests be travelling from 01 January 2021 onward then all normal cancellation fees will apply.

Vinaka Vakalevu & Sota Tale.