Blue Lagoon Cruises Fiji Extends Suspension of all Operations to 31 May 2021 – Issue 12

Blue Lagoon Cruises Extends the Suspension of our Operations to  31 May 2021  – Issue 12 – This issue supersedes all previous issues for Blue Lagoon Cruises

Blue Lagoon Cruises has extended our temporary suspension of operations through to 31 May 2021. The majority of bookings have already chosen to defer travel to future dates post-May 2021 as it appears that travel from our key source markets to Fiji is unlikely to resume prior to June 2021.

Should any announcements be made regarding Fiji re-opening their international borders prior to this then we will certainly revise our dates of operation and send out schedules accordingly.  We will review the ability to operate or further suspend our services from 01 June by the end of May.

We kindly request that you make contact with any guests travelling up to 31 May 2021 and advise them of this extended travel restriction and the revised suspension of our services.

For our guests traveling from 01 June 2020 to 31 May 2021

• Funds currently held for any guests who were due to travel between 01 June 2020 and 31 May 2021 will be held in credit for travel any time up until 31 March 2023. All booking conditions and rates will be honored as at the time of the original booking confirmation and receipt of payment.  Confirmation of new travel dates will be subject to availability.
  With our compliments, Blue Lagoon Cruises will offer a FJ$200 per cabin onboard Bar & Spa Credit as well as a full day Malamala Beach Club Day Pass for two (valued at FJ$338) to be used pre or post-cruise. That is over FJ$500 value as our way of saying “Vinaka” (thank you) for deferring travel. 
• Guests who have booked a cruise under the promotional code ADV25-BLC (or any other non-refundable promotional rate) are advised at the time of confirmation of these being non-refundable promotional rates. All funds received will be held in credit for guests to use on any scheduled departure through to 31 March 2023.  Confirmations of new travel dates will be subject to availability.  All bookings and rates will be honoured as at the time of the original booking confirmation and receipt of payment.
• With our compliments, Blue Lagoon Cruises will offer FJ$200 per cabin onboard Bar & Spa credit as well as a full day Malamala Beach Club Day Pass valued at FJ$338.00 for two to be used pre-or post-cruise. That is over FJ$500 value and our way of saying “Vinaka” (thank you) for deferring travel.
  For any inquiries relating to the cancellation of bookings that were supposed to travel prior to 30 April 2021 please contact our reservations team by email to discuss.

Temporary Relaxation of our Payment and Cancellation Policy for all travel from 01 June 2021
To provide more flexibility in these uncertain times, we have introduced the following changes to our terms and conditions for any guests holding bookings made prior to today’s announcement.

Payment:
Full Payment is now due strictly 30 days prior to the guests’ new confirmed departure date (unless purchased on a “book now / travel later” non-refundable special of which payment was required at the time of booking).  

Amendment
Any guest who chooses to make a new booking with Blue Lagoon Cruises will be able to change dates / postpone their cruise without incurring any amendment fees regardless of the fare type being booked.   

Cancellation Fees: For all new bookings made from 01 April 2020 onwards (other than those made on any Non-Refundable Cruise Fares).

7 Day Change of Mind Guarantee:        New bookings may be cancelled, however, refunds will only be granted should written cancellation advice be received strictly within 7 days from the date of original purchase

• 31 days or more prior to departure    Forfeit 10% deposit (unless transferring date)
• 30 to 15 days prior to departure        Forfeit 60% of the applicable fare
• 0 to 14 days prior to departure          Forfeit 100% of the applicable fare

To discuss options to cancel a booking that was made prior to 01 April 2020 and has already been deferred (except those on a non-refundable cruise fare) please contact our reservations team via email; cruisecentre@bluelagooncruises.com

Important Note for local Fiji Operators  – this does NOT affect any services that we are operating for the “Love Our Locals” initiative – these are still operating as advertised and scheduled.  Please refer to Terms and Conditions for these departures.

Vinaka from The Team at Blue Lagoon Cruises

Ph: +679 999 5512 / Email :cruisecentre@bluelagooncruises.com

(Source: Blue Lagoon news release 29 March 2021)