Fiji Link Introduces Mobile Boarding Pass, Self-Scanning Options at Major Domestic Airports

Fiji Link, Fiji Airways’ wholly owned subsidiary, has introduced mobile (digital) boarding pass options for customers checking in online for domestic flights from Nadi, Suva and Labasa.

Customers flying domestically from the three airports are able to use mobile boarding passes generated on their device after they check-in online, without the need for a printed boarding pass. Fiji Link is also inviting customers to self-scan their paper or mobile boarding pass at the Boarding Gates, to further reduce contact and the risk of cross-contamination between different groups of people.

Mr. Andre Viljoen, Fiji Airways Managing Director and CEO said: “Mobile Boarding Passes are common in many of our international airports, owing their success to the convenience they offer to passengers and airlines alike. We are pleased to roll this out as an option for our domestic Fiji Link customers. Customers checking in online can generate their own boarding passes on their devices and would no longer need to front up at the check-in counter unless they have checked luggage. This has a number of benefits, including saving time at airport queues but more importantly, reducing contact with staff and other groups of passengers.

Self-scanning of boarding passes at the Boarding Gate further complement these efforts, as it means staff would avoid handling multiple boarding passes of different customers. These measures are a big part of our Travel Ready programme and another example of our continued commitment to customer and staff wellbeing.”

Mr. Viljoen added: “Customers also have the option of printing their boarding passes at home and bringing it along for use on Fiji Link flights from Nadi, Suva or Labasa. Home-printed boarding passes can also be used to self-scan at the Boarding Gates at these airports, thereby also preventing the need for someone else to handle it for them.

Fiji Link has successfully trialled all three initiatives with domestic customers over the past month. Of course, our staff are available at airport counters to assist customers who prefer checking in for their flights using the conventional way.”

Mobile boarding passes can be generated on both Android and Apple IOS devices after completion of online check-in by Fiji Link customers, either directly on their internet browser, as a PDF sent to their email, or as a screenshot. Online check-in for Fiji Link flights via the Fiji Airways website opens 24 hours prior to scheduled departure and closes two hours prior. Scanners at the Boarding Gates of Nadi, Suva and Labasa airports have been set-up for customers to self-scan their mobile, airport-issued or home printed boarding passes, with Fiji Link staff on hand for customers requiring assistance.

All customers, regardless of how they have checked-in for their flights, will still get temperature-screened and will have to show the careFIJI app on their devices prior to boarding Fiji Link aircraft.

(Source: Fiji Airways 15 January 2021)