SPTO Industry Membership Programme Terms and Conditions

These Terms and Conditions apply to all members of the Pacific Tourism Organisation’s Industry Membership Programme.

By applying for membership, the applicant confirms that they have read, understood, and accepted these Terms and Conditions. Membership is subject to approval by SPTO.

For the purposes of these Terms and Conditions:

SPTO means the Pacific Tourism Organisation.

Member means an individual, business, organisation, NGO, education institution, or other approved entity that has been accepted into the SPTO Industry Membership Programme.

Membership means the calendar year membership cycle running from 1 January to 31 December, unless otherwise determined by SPTO.

Membership Year means the twelve-month period from the date membership is approved and activated, unless otherwise stated by SPTO.

Programme means the SPTO Industry Membership Programme.

Membership is open to individuals, tourism businesses, tourism-related organisations, NGOs, development partners, education institutions, training providers, and other organisations that support tourism development and align with SPTO’s objectives.

Membership categories include:

SPTO may decline an application where the applicant does not meet the membership criteria or where membership would not align with SPTO’s mandate, values, or regional role.

Applicants must submit the completed online application form and provide the required information, including organisation details, contact information, areas of interest, business size, membership tier, organisation biography, supporting documents, and logo where applicable.

SPTO may request additional information before assessing or approving an application.

Submission of an application does not automatically confirm membership. Membership is confirmed only when SPTO has approved the application and payment has been received.

The person submitting the application confirms that they are authorised to apply on behalf of the individual, business, organisation, NGO, or institution named in the application.

Membership fees are annual and charged in Fijian Dollars.

SPTO may review membership fees, categories, and tiers from time to time. Any changes to membership categories, fees, benefits, services, policies, or procedures are subject to the approval of the SPTO Board of Directors.

Once an application is approved, SPTO will issue an invoice for the relevant membership fee.

Membership is activated once payment has been received and confirmed by SPTO.

Members will not be entitled to access membership benefits until their membership has been approved and payment has been completed.

All fees are payable in full unless otherwise agreed in writing by SPTO.

Membership provides access to a range of regional marketing, visibility, networking, training, sustainability, research, digital, and business support opportunities.

Benefits are provided according to the member’s approved category and tier.

Some benefits may be subject to availability, eligibility, programme schedules, editorial approval, partner requirements, event capacity, third-party terms, or SPTO’s operational capacity.

SPTO does not guarantee sales, bookings, leads, media coverage, event participation, funding, partnerships, or commercial outcomes from membership.

SPTO may adjust the timing, format, or delivery of membership benefits where necessary.

Members are responsible for ensuring that the information submitted to SPTO is accurate, current, and complete.

This includes contact details, organisation description, website links, social media links, logos, business registration details, and other information submitted through the application form.

SPTO may use approved member information for membership administration, invoicing, member communications, directory listings, promotional opportunities, reporting, and programme delivery.

Members must notify SPTO of any material changes to their organisation, contact details, eligibility, or membership information.

SPTO may edit, withhold, or remove member listings where information is incomplete, inaccurate, outdated, misleading, or unsuitable for publication.

Members may only use SPTO’s name, logo, membership badge, images, templates, publications, or resources in accordance with SPTO’s written guidance or approval.

Membership does not give a member the right to represent SPTO, speak on behalf of SPTO, or imply endorsement by SPTO unless this has been approved in writing.

Members must not misuse SPTO branding, badges, resources, member benefits, image libraries, data, reports, or any other materials made available through the Programme.

SPTO may request the removal or correction of any use of its name, logo, badge, or resources that it considers inaccurate, misleading, inappropriate, or inconsistent with SPTO’s role.

Members are expected to:

1. provide accurate information during application and renewal;
2. pay membership fees within the required timeframe;
3. use SPTO benefits, platforms, and resources responsibly;
4. maintain professional conduct when engaging with SPTO, other members, partners, and stakeholders;
5. avoid any activity that may damage SPTO’s reputation or the reputation of the Programme;
6. comply with these Terms and Conditions and any relevant SPTO guidelines.

SPTO will issue a renewal notice before the end of the membership year.

Members must pay the renewal fee within thirty days of invoice issuance or by the renewal due date stated by SPTO.

If payment is not received by the due date, SPTO may suspend membership benefits until payment is made.

Members who do not renew will no longer qualify for membership benefits, listings, visibility opportunities, discounts, or access provided through the Programme.

A member may cancel their membership by providing one month’s written notice to SPTO.

Once membership is cancelled, the member will no longer have access to membership benefits.

Membership fees are annual and non-refundable once membership has been approved and activated, unless SPTO agrees otherwise in writing.

Cancellation does not remove any outstanding payment obligations owed to SPTO.

SPTO may suspend or terminate membership if a member:

1. fails to pay membership fees;
2. provides false, incomplete, or misleading information;
3. no longer meets the eligibility criteria for membership;
4. misuses SPTO’s name, logo, badge, resources, platforms, or member benefits;
5. acts in a way that may damage SPTO’s reputation or the reputation of the Programme;
6. breaches these Terms and Conditions;
7. engages in conduct that SPTO considers inappropriate, unlawful, unethical, or inconsistent with the objectives of the Programme.

Where appropriate, SPTO may give the member an opportunity to respond or correct the issue before suspension or termination. SPTO reserves the right to act immediately where the matter is serious.

SPTO may update these Terms and Conditions, membership fees, categories, benefits, services, policies, and procedures from time to time.

Material changes will be communicated through SPTO’s website, email, or other appropriate channels.

Continued participation in the Programme after changes have been communicated will be treated as acceptance of the updated Terms and Conditions.

SPTO may collect and use member information for purposes related to membership administration, invoicing, communications, directory listings, event invitations, reporting, programme delivery, and member support.

SPTO may contact members about membership matters, SPTO programmes, events, opportunities, surveys, publications, and relevant tourism updates.

Members are responsible for ensuring that any personal information provided to SPTO is submitted with the necessary authority or consent.

For membership enquiries, updates, cancellations, or renewal matters, members may contact SPTO through the membership contact details provided on the SPTO website or email members@spto.org