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Role Description: Sustainable Tourism Officer [2021]

About our Organisation

Established in 1983 as the Tourism Council of the South Pacific, the Pacific Tourism Organisation (SPTO) is the mandated organisation representing Tourism in the region.

Its 20 Government members are American Samoa, Cook Islands, Federated States of Micronesia, Fiji, French Polynesia, Kiribati, Nauru, Marshall Islands, New Caledonia, Niue, Papua New Guinea, Rapa Nui, Samoa, Solomon Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna and the People’s Republic of China. In addition to government members, the Pacific Tourism Organisation has about 145 private sector members.

The role is required to support the planning, implementation and –monitoring of the Pacific Sustainable Tourism Policy Framework (PSTPF) and provide technical support to the planning, implementation and monitoring of sustainable tourism strategies/policies and projects of National Tourism Organisations and SPTO private sector members. The role reports to the Manager Sustainable Tourism and Research.

Organisational Stakeholders
1. Sustainable Tourism Function
  • Sustainable tourism policies and strategies developed and implemented
    • Well evaluated options to assist decision making.
  • Effective monitoring and evaluation mechanisms developed and implemented
    • Seek, act upon, and follow through on customer/stakeholder feedback regarding products and/or services provided
  • Relevant, timely and data-supported sustainable tourism planning, research, policy and development support provided
  • Effective and timely direct support, technical input ensured through, but not limited to, the development of papers/policies/guidelines/templates and tourism legislations
  • Effective project design, development, implementation and monitoring provided
  • Effective and streamlined monitoring and evaluation reports developed and successfully implement
    • Well-presented reports that explore the links between the issues and draws conclusions
  • PSTPF and national sustainable tourism policies and projects supported
  • Detailed work plan developed to achieve specified objectives
  • All relevant internal and external controls and standard operating procedures adhered to at all times
2. Partner Engagement and Resource Mobilisation Support
  • Annual partnership engagement and resource mobilisation work plan developed in consultation with Manager Sustainable Tourism and Research and relevant parties
    • Well-developed action plans
  • Robust understanding of donor priorities and partner initiatives; which is to be factored into work plans
    • Outcomes monitored
  • Collaboration and cooperation with team member(s) and communications team for relevant media outreach
  • Relevant resource documents/templates/databases/guides developed, implemented and continuously refined
  • Appropriate project identification and planning to ensure effective delivery of sustainable tourism projects
  • Effective stakeholder relationship management ensured (with, including but not limited to NTOs/Members/Government)
  • Preparation of donor funding proposals and reports appropriately planned and assisted
    • All relevant external/donor compliance requirements considered and factored into the planning processes
  • Risks associated with sustainable tourism planning are well managed
    • Effective integration of risk assessment in sustainable tourism planning and development
3. Well-informed SPTO Executives and Stakeholders
  • Regional dialogues/forums/conferences planned and supported annually
    • Members benefit from regional dialogues/forums/conferences to share best practices, lessons learnt and experiences in sustainable tourism development
    • Analysis and proposed alternatives to improve activities and results for a work area provided on time.
  • Timely, accurate and relevant reports/papers/policies/interventions etc. provided to senior management for decision making purposes and quality of the same maintained at all times
    • Robust research in support of papers/updates to management
    • Sound planning advice provided to senior management as and when required
    • Reports, newsletters and publications  relating to the PSTPF implementation and similar programmes are generated, monthly and quarterly progress reports, relevant project reports amongst others
4. OH&S ensured
  • SPTO health and safety policies and procedures are understood and followed
  • Identified hazards are efficiently and effectively addressed
  • Active participation in health and safety audits
  • An understanding of emergency and evacuation procedures is demonstrated
5. Organisation’s image and value standards demonstrated and promoted at all times
  • Collaborate with other teams in the organisation and relevant stakeholders for the benefit of the organisation
  • Monitor and encourage team members to uphold image and value standards
  • Engender a positive work environment encourage teamwork and cooperation, particularly with respect to communication outreach
  • Support staff engagement in the SPTO Corporate Sustainability Programme

Responsibilities – Critical Competencies

Competence Description
Strategic Development Predict issues and formulate potential courses of action to develop and achieve the organisational goals.
Change Management Communicate change assisting others to understand and adapt to change.
Planning Develop a detailed work plan to achieve specified objectives.
Information Analysis Investigate topic by sourcing, analysing, investigating and interpreting data.
Documentation Present information in a report that explores the links between the issues and draws conclusions.
Communication Communicate by conveying key issues and points through structured questioning and listening.
Customer Commitment Seek, act upon, and follow through on customer feedback regarding products or services provided.
Promotion Promote products/services by demonstrating the benefits of these to the customer
Commercial Focus Analyse the cost aspects of a work area / project and determine its commercial viability
Relationship Building Build long-term relationships working as a trusted advisor.
Quality Focus Monitor/audit quality standards: provide guidance and direction to staff on quality standards.
Social and Cultural Awareness Use knowledge of cultures and social differences to provide services sensitive to the individual.
Team Orientation Promote team morale and build commitment towards a common aim.
Problem Solving Identify the important issues and select an established procedure to address the problem
Innovation Analyse and propose alternatives to improve activities and results for a work area.
Learning Inspire others/team to achieve their best with timely developmental and constructive feedback, encouragement and guidance.
Technical Strength Analyse a problem and develop the solution using standard procedures and methods – technical specialist.
Global Environment Develop organisational responses to imposed changes in the economic environment that will impact on the business e.g. changes in Government policies, regional agreements.
Research Review results from research, reporting and drawing conclusions.


Qualification Discipline
Degree Business Development/ Tourism/Economics/Sustainable Development
Work Knowledge and Experience
·         Minimum of 3-5 years in sustainable tourism development work
·         Proven experience in sustainable tourism development work in the Pacific
·         Demonstrated excellent communication (verbal and written) and interpersonal skills
·         Computer literacy including at least an intermediate level of skill in MS Word and Excel
·         Proven ability to establish and maintain relationships and partnerships with a wide range of internal and external stakeholders with the view to building strong relationships
·         Research and project management experience, desirable
·         Proven ability to work effectively in a multi-disciplinary, cross-cultural environment
Language Proficiency
Excellent command of both written and spoken English
Regulatory Compliance Requirements
Police Clearance

Medical clearance from a certified GP


Manager Sustainable Tourism & Research
Core Divisions
SPTO Members
Partner Agencies
Behavioural Styles
Detail oriented Attends to the small elements of a task/activity, ensuring completeness and accuracy.
Achiever Puts in effort to achieve a desired result or goal and is motivated by this end and the overall accomplishment.
Punctuality Completes a required task or fulfills an obligation before or at a previously designated time
Integrity Adherence to moral and ethical principles; soundness of moral character; honesty.
Interpersonal Styles
Self Sufficient and Assured Readily copes with situations without recourse/need of others, showing confidence and belief in oneself and one’s own abilities
Team Oriented Enjoys being with others as part of a group or team.
Forthright Speaks out frankly without hesitation, showing a direct manner.
Realistic Shows concern for facts and reality, rejecting the impractical.
Thinking Styles
Analytic Able to separate things into their constituent elements in order to study or examine them, draw conclusions, or solve problems.
Flexible / Adaptable Readily accommodates changing circumstances, modifying own behaviour and/or views.  Able to adjust easily to new conditions
Disciplined/Systematic Is controlled in conduct, shows an orderly pattern of behaviour, following a methodical and thorough approach.
Initiative Takes action and makes decisions without the help or advice of other people.

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