Norwegian Cruise Line (NCL) Introduces’Support Hub’ for Home-Based Travel Agents

Norwegian Cruise Line (NCL) has launched a new resource for its valued Australia and New Zealand trade partners. NCL’s ‘Home-Based Hub’ is the latest addition to the line’s support network for trade partners, offering a dedicated contact within the NCL team for agents who operate from their home.

The ‘Home-Based Hub’ will provide a committed support system via a centralised contact within NCL’s local head office. It will be overseen by Jacinta Baker, Business Development Executive AUNZ at NCL, who will manage support services including product and system training, promotions support, personalised agent incentives, collateral, events and marketing opportunities. Trade partners can contact Jacinta through the line’s ‘Book-a-BDM’ platform.

“At NCL, we are committed to supporting our valued trade partners in any way possible, with our new ‘Home-Based Hub’ being one of many resources available to agents. We have developed what we believe is a best practice engagement program for all home-based agents, be them independent or part of a larger consortia group,” said Damian Borg, Director of Sales AUNZ at NCL.

“Consistent and clear communication will be the backbone of this initiative, as we strive to amplify the provision of information more seamlessly to home-based partners. This is provided as an extra layer of support in addition to our team of territory Business Development Manger’s who will remain the local point of contact in market for trade partners.”

(Source: Travel Monitor news 23rd October 2020)