Raffe Hotels & Resorts Updated their Cancellation & Amendment Policy – COVID-19

Raffe Hotels & Resorts (which owns and operates Plantation Island Resort, Lomani Island Resort & Fiji Gateway Hotel) has updated their cancellation & amendment policy, based on the ever evolving COVID-19 situation that has recently been classified as a pandemic.

Effective immediately, Raffe Hotels & Resorts policy towards any guest due to arrive at Plantation Island Resort, Lomani Island Resort and Fiji Gateway Hotel will be as follows:

For Guests who have not yet arrived at their respective Hotel or Resort
For any guest that is due to travel within 30 days and is within the period of cancellation fees, Raffe Hotels & Resorts will waive any amendment fees and allow you to re-book your holiday for any time within the next 12 months. Your existing deposit will be retained by us as a credit you can use when re-booking. This 12-month period will be valid from the date that you make the amendment (subject to seasonal surcharges). To get your amendment fees waived, please contact our Reservations team to re-book within 12 months.

For Guests who No Show
Failure to arrive at the booked hotel without any prior notice will be treated as per our normal cancellation/no show policy. Guests should be able to claim this against their travel insurance.

We hope that this flexible policy will give you the confidence to keep your booking in place and know that you can amend the booking at any time without fees if the situation deteriorates further.

These policies will remain in place until further notice.