Tanoa Hotel Group Response to Pre, During And Post Covid19

There has been no better time than now to reset, reopen and reassure all our valued guests that Tanoa Hotel Group with their hygiene partners ECOLAB have already gone ahead and started reassessing all areas of the Hotel to ensure all our future guests are not only having an enjoyable and comfortable stay but an enhanced hygienically safe stay due to the COVID – 19 impact.

“We are very grateful for the trust our guests have shown us through the years. We want our guests to understand what we are doing today as well as planning for in the future in the areas of cleanliness, hygiene and social distancing. We would like to assure our guests that when they come and stay at Tanoa Hotel Group, they know our commitment to their health and safety is our number one priority” said Mr. Narend Kumar, Area General Manager Fiji.

The Tanoa Hotel Group, Fiji has created a task team to meet the new health and safety challenges presented by this current global pandemic environment. The team is tasked to focus on the next level of hospitality cleanliness standards, norms and behaviors to ensure safety for guests and staff alike.

Tanoa Hotel Group have been working closely with all partners pre and during Covid-19 to elevate our cleanliness standards and provide a hygienically safe stay for all guests, and we plan to enhance this post Covid-19.

Pre-COVID19

THG had already installed hand sanitizers throughout the hotel properties, had hand gloves & masks in stock, reviewed standard operating procedures to handle any possible risk or any pandemic crisis such as COVID19. ECOLAB have reviewed our chemical stock levels & effectiveness, laundry operations, kitchen and food and beverage operations, refreshing the hotel management and staff on proper use and correct dosage of chemicals. The hotel disinfectants are hospital grade and are used in room cleaning and public areas. Additional hand basin, soap and sanitizer dispensers were installed at the hotel restaurants. Our staff have been briefed and trained on how to use chemicals and handle any possible risk areas.

We are living in a new age with COVID19, and the focus at the forefront of all is the safety for our guests and staff. Tanoa Hotel Group partners with ECOLAB’s REset, REopen and REassure program which is necessary as this sets the platform of the new normal hygiene and sanitization standards for not only hotels but all industries in general. Hygiene and chemical experts at ECOLAB are supporting the Tanoa Hotel Group with deep clean checklists, procedures and product recommendation where appropriate.

The program covers all areas of the hotel operation from Front of the House to Guest Rooms, Back of House activity to Restrooms and pest control activity throughout the property.

Environmental Hygiene is equally important and ECOLAB’s program includes disinfecting those high-touch hard surfaces in common areas like restrooms, dining room and lobby.

ECOLAB’s Regional Rep Lewis Sahai stated that they are delighted to be partnering with Tanoa Hotel Group to lead the way for the new normal hygiene and sanitizing standards.

Tanoa Hotel Group Area Manager Narend said that the owners have always focused on their guests and people and are delighted to be associated with ECOLAB in providing the highest hygiene and sanitization standards to ensure a clean and safe environment for our guests and colleagues alike.