The Pacific Tourism Organisation (SPTO) partnered with the Pacific Islands Forum Secretariat (PIFS) to launch a Service Excellence Training Programme on Monday 5th July.
The training will be delivered virtually to participants from Federated States of Micronesia, Tokelau, Republic of the Marshall Islands, Nauru, Tuvalu and Kiribati as the second component of a Small Island States and Territories (SIST) capacity building project.
The Rosie Academy, an experienced Fiji-based industry training provider, has been engaged to provide the two-week training, which aims to enhance service delivery for Small and Medium Enterprises (SMEs). It will be followed by a second training programme on Destination Marketing & Inbound Travel designed to enable a holistic understanding of the tourism industry, specifically emphasising marketing fundamentals and the role of inbound travel management in determining the quality of visitor experience.
Whilst speaking at the launch, SPTO Chief Executive, Christopher Cocker, highlighted this is part of SPTO’s ongoing support to its members in preparation for recovery.
He also noted the success of the first component of the project which saw the delivery of plastic repurposing workshops in several SISTs and further highlighted the importance of extending innovative assistance to SMEs during this challenging period.
“The capacity building opportunities offered by these virtual trainings will specifically respond to the needs of SMEs who have been adversely affected by the pandemic and will benefit from enhancing skills and knowledge, in anticipation for the resumption of travel”, Cocker said.
The Service Excellence Training Programme will run from 5th to 16th July and registrations for the Destination Marketing & Inbound Travel Training Programme are currently underway.
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